The online store cleardiamond.gr is an extension of the physical store ClearDiamond located at 72 Korinthos in Argos with P.K. 212 00. It has , VAT number xxxxxxx & G.E.MI: xxxxxxxx. The operation and use of our online store is governed by terms and conditions that we ask you to read carefully.
Make your purchases after making sure that you understand and agree to the terms and conditions since further browsing and use of our cleardiamond.gr website implies your explicit and unconditional consent and acceptance as well as your declaration that you are an adult and have legal capacity. You are fully responsible for the consequences if you allow the use of your information and passwords by persons who are minors or who lack legal capacity.
The company reserves the right to freely modify or revise the terms and conditions of use and transactions from the cleardiamond.gr online store, whenever it deems it necessary, undertakes the obligation to update the conditions for any change, through the pages of this electronic shop. Contracts through the online store are drawn up in the Greek language.
Information & Products Provided
The company is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the company as well as the transactions provided through the online store. The company, within the framework of the principles of good faith and commercial ethics and according to common experience and logic, is entitled to correct electronic data entries made by a computer or typographical error and is entitled to correct them whenever it becomes aware of their existence, but informing directly the customers, whose sales contract has not been completed due to these changes and inviting them to state whether they wish to execute the contract with the new - correct terms or cancel it. The company is under no circumstances obliged to execute an order that contradicts its pricing policy (e.g. listing an incorrect price on a product).
Limitation of Liability
The company in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It informs the interested customer, based on the data kept, of the availability or non-availability of the products displayed in the online store and undertakes, in the event of a change in these data, to inform the customer in a timely manner of the non-availability, in which case it is not liable for any further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". Under no circumstances is the company liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any non permitted third-party interventions in products and/or services and/or information available through it.
The Company is not responsible for any technical problems that may occur to users when they attempt to access the website or during their visit to it and are related to the operation or compatibility of their own infrastructure with the use of the website . The Company bears no responsibility for any loss or damage that may result from the use of references contained in this website.
Intellectual property rights
All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. constitute the intellectual property of the company and are protected according to the relevant provisions of Greek Law, European Law and international conventions or intellectual property of third parties for which the company has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, republishing, uploading, communication, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the business or any other copyright holder. The names, images, logos and distinguishing features that are listed and describe the online store with the cleardiamond.gr brand or the products or services of the company or third parties, are assets of the company, protected by the relevant trademark laws. Their use in the online store does not in any way grant permission or right to use them by third parties.
User responsibility
The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics. Obliged not to use the online store with the cleardiamond.gr brand for: 1. sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal for any reason, causes illegal insult and damage to the company or to any third party or offends the confidentiality or privacy of any person's information 2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minors, etc. 3. send, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), 4. post, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party of any kind , 5. send, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to disrupt, damage, destroy or equip operation of any computer software or hardware, 6. intentional or unintentional violation of applicable laws or regulations, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.
Links to this website.
The links included in the online store lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, businesses, etc. These linked websites are not under the control of the company and the company is not responsible for the contents of any such website or any link contained in a linked website, or any changes or updates to such websites. The Company is not responsible for webcasts or any form of transmission received from any linked website. The company provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the company approves or accepts the content their.
Warranty
The customer has the right to return products and replace them in any case where, through proven fault of the Company, they received wrong products or poor quality/defective products. In this case, the customer is entitled to return the product and receive the price, provided that he communicates this request in writing (via e-mail to info@cleardiamond.gr) within 14 calendar days from the day of receipt of the product from the point collection point or the point he will indicate.
By exercising the withdrawal, the customer is obliged to return to the Company the product in the excellent condition in which it was delivered, without damage, the packaging of the product in which it was delivered as well as clear and indisputable proof of the safe shipment of the product within 14 calendar days from the exercise of the right of withdrawal, while within the same period the Company undertakes the obligation to return any amount paid by the customer. The return product must in any case be accompanied by the necessary legalizing documents and the receipt. The shipping costs of returning the product are not covered by cleardiamond.gr and are borne by the customer.
Cancellations
Your order can be canceled at any time as long as it has not been shipped. Cancellation is done by phone or email. The amount is returned in full and without any charge to the customer. The refund is made either through a bank or through a credit card. If you are not in time and your order is shipped, then the product return case applies.
If you have paid by credit/debit card and wish to cancel your transaction and since the products have not been sent to you, you must inform us immediately within 24 hours of the purchase order, by e-mail or telephone, so that we can refund you immediately the amount charged to your credit/debit card.
Secure Transactions/Personal Data
cleardiamond.gr, being aware of the special importance of transaction data security issues, takes all the necessary measures to secure them. The website/online store protects its members from any interception of data with the data encryption method.
cleardiamond.gr undertakes to protect the personal data registered by its customers/users and to comply with all relevant provisions on the protection of personal data (Law 2472/1997 on the protection of the individual from the processing of personal data) such as apply from time to time. cleardiamond.gr does not collect customer/user personal data unless they provide it voluntarily. This website/online store does not require the provision of personal information for navigation or access to its content.
However, the ordering of a product in order to ensure the possibility of communication with the customer, and in general the support, promotion and execution of the transactional relationship with him, is likely to request the disclosure of his personal data (name, profession, e-mail address, etc.). The personal data of the users are exclusively intended for the execution of the orders and the contracts that will be concluded through cleardiamond.gr for the provision of the products. In the event that the user wishes, during registration, to receive updates on new products, offers either from the Company, or from partner companies by e-mail to the stated e-mail address or via SMS, he agrees that the information he submits to cleardiamond. gr are complete, correct, true, accurate and valid, as well as that if they change, they will inform the relevant service of the website. The user has the right to stop the communication which is carried out by declaring this or any other request in the relevant communication form.
Members are solely responsible for the movement of their account as well as their meticulous exit from their account at the end of each term.
For the safest use of members/users, cleardiamond.gr recommends that they change their password regularly and avoid using easily detectable codes.
Applicable Law and Electronic Dispute Resolution
Any dispute that may arise between the company and the users and/or customers of the website, which will concern the execution, application, interpretation, use, presentation, copying of this website, or in general the relations between the parties created by the this website or on the occasion of it, may be resolved by the competent Courts of Athens and Greek Law will be applied.
Easier, faster and less expensive than going to court is Electronic Dispute Resolution.
As of February 15, 2016, the European Commission's Online Dispute Resolution (ODR) platform was implemented, enabling both consumers and merchants to resolve domestic or cross-border disputes electronically. transactions.
In our country, the competent bodies are:
Independent Authority "Consumer Advocate".
Banking-Investment Services Intermediary.
After the submission of a complaint-agreement by the body-handling of the complaint and termination of the complaint, the body must decide within 90 days.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Policy Acceptance
By using this website, the user, in addition to accepting the Terms of Use, also agrees to the Conditions announced through it:
Product photos may be indicative
Prices are subject to change without notice
Prices apply to online orders ONLY
Products are transported at the risk and responsibility of the customer/user